Fresh Casino Terms and Conditions

Welcome to Fresh Casino. These Terms and Conditions govern your use of our website, mobile applications and all services offered under the Fresh Casino brand, operated by GALAKTIKA N.V., registered at Scharlooweg 39, Willemstad, Curaçao, reg. no. 140803. Payment processing is handled by Unionstar Limited, reg. no. HE 356131, based in Limassol, Cyprus, a subsidiary of GALAKTIKA N.V. We hold a licence issued by the Curaçao Gaming Authority, licence no. OGL/2024/169/0146, dated 28 October 2024, and we operate under Curaçao law. By creating an account and completing Fresh Casino login, you confirm that you have read, understood and accepted these terms in full.

Eligibility and Account Registration

We only allow one account per player, and you must be at least 19 years of age (or the legal gambling age in your province) to register with us. When you complete your Fresh Casino login for the first time, we require accurate personal details, including your full name, date of birth and residential address. We reserve the right to request identification documents at any stage, and providing misleading location details will void all deposits and withdrawals associated with your account.

Restricted Territories

We do not accept registrations, deposits or real-money wagers from residents of a number of jurisdictions, including the United States, the United Kingdom, France, Spain, the Netherlands, Belarus, China and several other listed countries. A full list of restricted territories is available on our website. If we determine that you have registered from a restricted location, we may suspend your account and confiscate any related winnings.

Deposits, Withdrawals and Currencies

We support CAD as the primary currency on our Canadian locale, alongside a range of cryptocurrencies. Our minimum deposit is 20 C$ for standard casino and sportsbook offers, and 40 C$ for the Daiquiri and Long Island promotions. We accept Visa, Mastercard, Maestro, e-wallets, mobile billing and crypto payments, and funds must come from an account registered in your own name — we refuse third-party deposits and confiscate any resulting winnings.

Withdrawals are returned to the same payment instrument used for the deposit and are available only to verified players. We process payouts within 24 hours of your request, though amounts of 1 875 C$ or more trigger an identification procedure, and larger sums can be held for up to 48 hours for additional verification. Once your total deposits exceed 3 000 C$, we may require identity verification, and once they exceed 15 000 C$, we may ask for a source of funds confirmation. You must supply requested documents within 10 days; failure to do so may result in account suspension.

Our withdrawal limits depend on your loyalty status. Players at Light, Mild and Classic status may withdraw up to 6 000 C$ daily, 30 000 C$ weekly and 120 000 C$ monthly. Grand, Cool, Intense and Strong members enjoy limits of 15 000 / 75 000 / 300 000 C$, while our top-tier Elite and Fresh players can withdraw up to 22 500 / 112 500 / 675 000 C$. Cryptocurrency limits are set separately and apply equally to all players, subject to deposits having been made in crypto.

Bonuses and Promotions

We offer a generous four-part welcome package for new players who complete registration and their first deposits. This Fresh Casino bonus includes a 100% match on your first deposit up to 600 C$, plus a tiered free spins package on Mechanical Clover, followed by additional matched bonuses on your second, third and fourth deposits. All bonus funds and free spin winnings carry a 40x wagering requirement, and winnings from spins are capped at 10x. If you're searching for a Fresh Casino promo code or Fresh Casino bonus code, please check our official promotions page and email newsletters, as we periodically issue special activation codes for existing and returning players.

We also run a sportsbook welcome chain offering up to 150% on your first deposit, along with Accumulator Bonus, Accumulator Cashback and weekly Sports Cashback offers. Our recurring promotional calendar includes the Lucky Ticket lottery, Need for Spin tournaments and Bounty Deluxe, each offering free spins, cash prizes or leaderboard rewards. Fresh Mix provides a weekly 40% bonus plus free spins, and verified players may qualify for a birthday bonus of up to 1 000 EUR.

You should note that we do not offer a Fresh Casino no deposit bonus at this time; all current offers, including any Fresh Casino no deposit bonus codes referenced by third-party sites, are not affiliated with or endorsed by us unless confirmed directly through our official channels. We reserve the right to cancel any bonus or withhold winnings where we detect abusive strategies, including balanced betting across opposite outcomes designed to guarantee returns.

Loyalty Programme

Our FreshCoins loyalty programme rewards you for every deposit, crediting one FreshCoin for every 20 C$ deposited. Every player starts at Light status, progressing through Mild, Classic, Grand, Cool, Intense, Strong, Elite and finally Fresh — our highest tier, reached at 850 FreshCoins. As your status rises, you'll benefit from higher withdrawal limits, exclusive offers, a dedicated personal manager from Intense status onward, and the ability to convert coins into cash or free spins.

Fair Play and Game Rules

We work with respected providers including Pragmatic Play, Play'n GO, Microgaming, Evolution and many others to ensure our game library — spanning over 1,000 slots and thousands of titles in total — meets rigorous fairness standards. Slot RTPs across our platform are stated to exceed 96%. We offer Fresh Casino mobile play through our optimised website and dedicated iOS and Android apps, so you can enjoy our full library, including live dealer tables, table games and jackpot slots, wherever you are.

Responsible Gambling

We are committed to promoting responsible play. You may request deposit limits, session reminders, self-exclusion or a full account closure at any time by contacting our support team. We encourage all players to gamble within their means and to treat our games as entertainment rather than a source of income.

Limitation of Liability

We strive to keep our platform available and error-free, but we do not guarantee uninterrupted access to Fresh Casino services. We are not liable for losses arising from technical failures, third-party payment delays or circumstances beyond our reasonable control. Our liability, where established, is limited to the amount of your relevant deposit or wager.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. These terms took effect on 1 March 2018 and were last updated on 24 April 2026. We recommend checking this page regularly, as continued use of official Fresh Casino services after changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, your account, or need assistance with Fresh Casino login issues, our support team is available 24/7 via live chat, email at help-fresh@support.win or support@fresh.casino, Telegram, WhatsApp, Instagram and X.